Terms of Service

1. Acceptance of Terms

By accessing and using this website operated by Twin Coast Ventures ("we," "us," or "our"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

2. Booking and Reservations

2.1 Booking Process

All bookings made through this website are subject to availability and confirmation. A booking is confirmed only when you receive a confirmation email from us with your booking reference number.

2.2 Payment

Payment must be made in full at the time of booking unless otherwise agreed. We accept major credit cards and other payment methods as displayed on our website. All payments are processed securely through our payment processor.

2.3 Pricing

All prices are listed in USD and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect bookings already confirmed.

3. Cancellation Policy

Our cancellation policy varies by property. Generally:

• Cancellations made 48+ hours before check-in receive a full refund
• Cancellations made within 48 hours of check-in: first night non-refundable
• No refunds for early checkout or no-shows
• Cleaning fees are non-refundable after booking confirmation

Specific cancellation terms will be provided at the time of booking.

4. Guest Responsibilities

4.1 Property Care

Guests are responsible for treating the property with respect and care. Any damage caused by guests during their stay will be charged to the credit card on file.

4.2 House Rules

Guests must comply with all house rules provided for each property, including but not limited to:

• Maximum occupancy limits
• Quiet hours (typically 10:00 PM - 8:00 AM)
• No smoking policies
• Pet policies
• No parties or events

4.3 Violations

Violation of house rules may result in immediate termination of the reservation without refund and possible additional charges.

5. Liability and Insurance

We recommend guests obtain travel insurance. We are not liable for any injuries, accidents, or losses that occur during your stay. Guests use the property at their own risk.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

8. Contact Information

If you have any questions about these Terms of Service, please contact us: