Privacy Policy

1. Introduction

Twin Coast Ventures ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our vacation rental booking services.

2. Information We Collect

2.1 Personal Information

When you make a booking, we collect:

• Name and contact information (email, phone number)
• Billing address
• Payment information (processed securely through our payment provider)
• Guest count and check-in/check-out dates

2.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

We use your personal information to:

• Process and manage your bookings
• Send booking confirmations and check-in instructions
• Communicate with you about your reservation
• Process payments securely
• Improve our services and website
• Comply with legal obligations
• Send you promotional materials (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors (Stripe), property management systems (Hospitable), and email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Limited access to personal data

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

9. Third-Party Links

Our website may contain links to third-party websites (such as Airbnb or Vrbo for price comparison). We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: